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What You Need to Know Before You Start

Using bn188 means you agree to the terms set out here — covering account eligibility, wallet usage, and how we handle your data.

Eligibility by local lawAccount and wallet rulesbKash, Nagad, Rocket coveredData and privacy policyHow to contact us
bn188 What You Need to Know Before You Start
SECURITY AND DATA

How We Handle Your Account and Personal Data

Security and transparency around your data matter to us. Here is how we approach the four areas that come up most often when you interact with our legal policy — cookies, account security, data retention, and requesting changes to your personal information.

Cookies and Tracking

We use cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser, though disabling them may affect how the platform loads on your device.

Account Security

Your account is protected by OTP verification at login and at key wallet actions like bKash or Nagad withdrawals. Never share your OTP with anyone — not even support staff.

Data Retention

We retain account and transaction records for as long as required by the terms of your account agreement and applicable legal obligations. Wallet records, including Rocket and Nagad transactions, are part of this retention scope.

Requesting Changes

To update, correct or request deletion of your personal data, submit a formal request through the Help section of your account. We will confirm receipt and respond within a reasonable timeframe.

CONTACT AND HELP

Reach Us About Any Legal or Policy Matter

If you have a question about your rights, want to request a change to your account data, or need clarification on how a specific term applies to your situation, our support team is here to help. You can reach us through live chat, email, or our Bangladesh-facing messaging channel — whichever is easiest from your phone.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can walk you through any policy question in real time without leaving the page.

Email Support

Send a detailed query to our support email. We aim to respond with a clear, specific answer — not a template reply — covering your exact question.

Account Help Centre

Log into your account, go to the Help section, and submit a formal request. This is the right path for data-access requests or account-closure queries.

Legal Questions We Hear Most Often

These are the questions that come up most when you read through our legal terms. If something specific to your account situation is not covered here, contact us directly through live chat or the Help section.

Access depends on your local law and whether your region is currently eligible. You must also be of legal age in your jurisdiction. We do not confirm legal status on behalf of any individual or territory.

You have the right to request access to, correction of, or deletion of your personal data. Submit this request through the Help section of your account and we will respond with the specific steps required.

Transaction data linked to your wallet — bKash, Nagad or Rocket — is used to process and verify your account activity. We do not sell this data. Sharing occurs only where legally required or to process your transaction.

We notify you of material changes through your registered contact details. Continuing to use the platform after any update means you accept the revised terms. If you disagree, contact support before proceeding further.

We reserve the right to suspend accounts that violate our terms — including account sharing, misuse of wallet credentials, or access from an ineligible region. Where possible, we will contact you first.

Submit a closure request through the Help section of your account. Any remaining balance linked to your bKash, Nagad or Rocket wallet will be returned through the payment method used, subject to verification of your account identity.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.